Refund policy
Veyorah Quality Guarantee & Refund Policy
Due to the handcrafted, perishable nature of our food products, we do not accept physical returns or exchanges once an order has left our facility.
However, your satisfaction is our absolute priority. If there is an issue with your order, we are here to make it right.
Damaged, Defective, or Incorrect Orders
Please inspect your order upon delivery. If your package arrives damaged, unsealed, or if you received the incorrect item:
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Take clear photos of the damaged shipping box, product pouch, and shipping label.
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Email us at contact@veyorah.com within 7 days of delivery with your Order Number and photos attached.
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Our team will review your request within 24–48 hours and issue a free replacement or full refund to your original payment method.
Order Cancellations
Because our granola is baked fresh in weekly micro-batches, order cancellations or address changes must be requested within 2 hours of placing your order. Once an order enters our baking or fulfillment queue, it cannot be canceled.